About
Client Talk is a coaching powered consultancy bringing together expert consultants and accredited coaches.
We want firms to have better relationships - inside and out. Why? Stronger relationships make for better cultures, they generate growth and they bring the joy back into business.
Our unique approach promotes active listening, leverages empathy within businesses and champions diverse thinking.
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Meet The Team
Claire Rason
Claire Rason is the founder of Client Talk. She is a consultant and an accredited coach. She has worked in, or alongside, professional services firms for over 20 years.
Claire is passionate about bringing the power of active listening and diverse thinking to professional services firms.
Contact Claire for:
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Bespoke training for your professionals
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Business development support
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Coaching (1:1 and team)
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Client listening
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Diversity & inclusion
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LEGO® SERIOUS PLAY®
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Supporting you with growth and change
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A chat!
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Outside the day job:
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Claire is a Mum of four children so can usually be found in a car taking one of them somewhere! When she isn't doing that she loves to entertain, put her feet up with a book and a glass of wine, or just put her feet up!
Anna Lake
Anna is a Director of Client Talk. She has spent the last 20 years working in and with professional services firms. She was part of Deloitte’s marketing team before spending almost five years at BDO where she was latterly responsible for the firm’s ‘Exceptional Client Service’ agenda.
Anna now works with firms of all sizes on client listening and client experience strategy across the UK and internationally.
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Contact Anna for:
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Client listening
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Client experience strategy
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Connecting Client listening with marketing Strategy
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Workshops
Outside the day job:
Anna lives on the edge of Dartmoor with her husband, two lively sons and even livelier dog. She is usually found ferrying her children to a sporting activity or playing hockey (not very well)!
Stephanie Wheeler
Stephanie Wheeler is a leadership and team coach. She is also a LEGO® SERIOUS PLAY® facilitator and writer.
Formerly a solicitor, she has an MSc in Coaching & Behavioural Change from Henley Business School. She is passionate about innovative and imaginative ways of facilitating conversations.
Contact Stephanie for:
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Bespoke LEGO® SERIOUS PLAY® workshops
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Coaching (1:1 and teams)
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Outside the day job:
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Stephanie savours being in nature whether alone or with family, friends, and her dog, Poppy. As she’s been working on writing a book alongside work and family over the last 18 months, a good film, book, or time to relax always goes down well!
Oliver Hansard
Oliver Hansard is a business coach.
When he's not helping businesses with his coaching and commercial knowledge Oliver is a non-executive director and consults on business strategy. He co-hosts the Lawyer's Coach podcast and is the founder of Hansard Coaching.
Contact Oliver for:
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Bespoke training for your professionals
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Business strategy
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Coaching
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Organisational change
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Outside the day job:
In his spare time, Oliver enjoys being with his growing family and walking his Hungarian Vizsla, Luther. He loves sport, and in particular cricket and cycling, and has (what he describes as) an irrational commitment to Tottenham Hotspur football club!
Steve Couch
Steve Couch works with leadership teams and senior practitioners in professional services firms.
Steve, a Henley Masters Coach, led diverse practices as a PwC Partner for 13 years and has 30 years international coaching experience.
Contact Steve for:
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Enhancing team awareness and performance
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Coaching
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Inspiration when you or your team feel stuck!
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Outside the day job:
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Steve actively follows Premiership Rugby as a Wasps season ticket holder and is keen to return to the ski slopes soon. He is a very amateur but engaged gardener, proud of the greengage chutney and jams that he cultivated this year. Just don’t mention the rhubarb!
Juliette Goyer
Juliette is a competition lawyer, who advises businesses and executives in French and EU competition and distribution law issues.
She is also an executive coach. She is an EMCC member and she is passionate about emotional intelligence and is EQ-I 2.0 certified.
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Contact Juliette for:
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1:1 coaching
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Client Listening​
Marije Kooi
Marije is based in the Netherlands and is an organisational coach, organisational anthropologist and creative drama therapist.
She is also a certified LEGO SERIOUS PLAY facilitator.
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Contact Marije for:
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Organisational coaching
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Client Listening
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LEGO SERIOUS PLAY
Marcus Norton
Marcus is an ICF accredited executive coach, a facilitator and consultant.
His background is in law and environmental sustainability, he holds an MBA and has worked in the City, government and the non-profit sector. He is a Leadership Circle Profile practitioner. Marcus is passionate about helping others achieve their full potential and lead rich, fulfilling lives.
Contact Marcus for:
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Executive & business coaching
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Leadership development
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Bespoke workshops
Outside the day job:
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Marcus loves spending time with his family, hiking on Dartmoor, running, playing the electric guitar (badly), taking photographs and following Arsenal’s men and women (he says he has a high pain threshold!).
Valentina Pizzo
Valentina is based in Italy, a lawyer and ICF accredited executive coach.
Valentina understand the pressure that the legal sector puts on its professionals and focuses on supporting its most important resource - its people.
Contact Valentina for:
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Coaching
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Client Listening
Joanne Bayliss
Joanne Bayliss is a digital marketing expert.
Joanne works to empower business owners in strategising, developing and implementing digital marketing strategies. Specialising in websites, digital content, SEO and design.
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Emma Dark
Emma Dark is a creative consultant, based in Bristol.
Emma brings brands to life through creative storytelling, working alongside companies to create compelling narratives and deliver innovative marketing & design solutions that drive real growth and leave a lasting impression.
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